In recent years, the aviation sector has witnessed significant growth and development, with airlines expanding their fleets and connecting people across the globe. However, it is essential for industry leaders to continuously assess and address quality issues to ensure the safety and satisfaction of passengers. One such airline, Gol Linhas Aéreas Inteligentes, Brazil's largest low-cost carrier, recognizes the importance of mitigating risks to maintain a high standard of service.
Gol Linhas Aéreas Inteligentes operates a fleet primarily composed of Boeing aircraft, including the 737 MAX. Unfortunately, the airline, like many others, faced a setback when the 737 MAX series was grounded globally following two fatal crashes in 2018 and 2019. This raised concerns over aircraft safety and prompted the aviation industry to reevaluate its quality standards.
