The Office of the Consumer Protection Board (OCPB) has adopted a more proactive approach to strengthening consumer protection, says Prime Minister's Office Minister Supamas Isarabhakdi.
Speaking in a radio interview, Ms Supamas said she instructed the OCPB to reach out to help consumers instead of acting after complaints were lodged. The new approach focuses on being "fast, proactive, decisive and dependable". The OCPB works closely with other agencies to ensure consumers receive assistance more quickly.
