Buying a new electric SUV at nearly Rs 28 lakh comes with an expectation of reliability. But what happens when the vehicle repeatedly breaks down within months of purchase? A recent consumer case involving a Tata Harrier EV has drawn attention after an order directed a refund ofRs 27.98 lakh, along with an additionalRs 65,000 payout. The case raises an important question for new-car buyers: when repeated defects make a vehicle difficult to use, what options does a consumer actually have?
