The chairman of a spending watchdog has urged HM Revenue and Customs (HMRC) to “take seriously” its recommendations, including that it should put customers’ needs at the heart of its decision-making and allocate sufficient resources to customer service.
A report, published by the Public Accounts Committee (PAC) on Wednesday, highlighted concerns that HM Revenue and Customs (HMRC) has been degrading its own services “as a matter of policy” and damaging public confidence in the tax system.
