An agency delivering personal care to nearly 40 vulnerable people in Trafford which was once deemed to be unsafe for its clients has improved - but still 'requires improvement'. The latest inspection by the Care Quality Commission (CQC) carried out at Stockport-based Falcon Cares on September 21 was a follow-up to a visit that had deemed its service as 'inadequate'.
Then, the CQC team found Falcon Cares had 'failed to robustly assess risks relating to the health, safety and welfare of people' - a breach of regulation 12 of the Health and Social Care Act 2008. However, following the latest inspection, the team found the provider was no longer in breach of regulation 12 because 'enough improvement had been made'.
The report said: "People's risk assessments were now all in place and were detailed and comprehensive. Staff knew people's needs well and knew what actions to take to protect them from the risk of harm."
