The National Health Security Office (NHSO) has pledged to improve waiting times on its 1330 hotline, citing increasing demand.
Dr Jadet Thammathat-aree, secretary-general of the NHSO, said the hotline has been bombarded with calls inquiring about beds and medical care since Covid-19 caseloads surged in recent weeks due to the highly transmissible nature of the Omicron variant.
The hotline has been receiving between 40,000 and 70,000 calls a day, and with no corresponding increase in staff numbers to meet the demand many people have been unable to get through, he said.
