A housing association which apologised after a 66-year-old woman had water coming into her bedroom for over a year while a man had to wait 18 months for a mice infestation to be dealt with is reviewing its handling of thousands of other cases.
The Housing Ombudsman awarded the west London residents a combined total of around £8,000 in compensation after “multiple missed opportunities” by A2Dominion Group to address failings meant they were “living with significant disrepair for a prolonged period”.
