The owner of a Hewlett-Packard printer has vowed to never buy another thing from the company after a “firmware update” left his £150 printer unusable because he had bought cheaper ink cartridges from another manufacturer.
Dom Smith, who works in IT in the Netherlands but is originally from the UK, was left incensed after the HP OfficeJet Pro 8020 printer he bought during lockdown was rendered useless by a recent software update.
