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The Guardian - UK

Business

Anna Tims

UNCOVERED: I can t persuade ovo that my gas meter really does exist - Caught on Camera

Submitting a gas reading to pay a bill is impossible because Ovo says the gas meter doesn’t exist. — Submitting a gas reading to pay a bill is impossible because Ovo says the gas meter doesn’t exist. Photograph: Paul Melling/Alamy

Ovo switched customers’ accounts to a new system, whereupon my gas account disappeared from my bills. Eventually, it was discovered that my gas meter is not registered at this property, and never has been. I have lived here for 15 years and have been paying gas bills all that time.

A letter from the network operator said I’d have to pay any shortfall accumulated, which terrifies me.

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