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Chicago Sun-Times
Chicago Sun-Times
National
Courtney Kueppers | WBEZ

BIZARRE: Is cta service getting better what chicago commuters told us - You Need To See This

Ana Amaya (from left), Marjorie Kersten and Alton Lynum are among those who responded to a WBEZ survey about CTA service. (Sam Varley-Stephens / WBEZ)

One year ago, the country’s second-largest transit system made a pledge to its riders to fix delays and curb the mayhem that stemmed from the COVID-19 pandemic.

Now, based on the CTA’s own evaluation, its improvement plan is working: The L and buses are more reliable, crime is down, and a rider base that fell because of the pandemic is returning.

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