The housing ombudsman’s latest report recorded a significant increase in social housing repairs and maintenance complaints since 2020 (Housing ombudsman for England warns of ‘simmering anger’ over living conditions, 29 May). We as a sector support the ombudsman’s campaign to raise awareness among tenants of routes to redress in cases where issues with their homes have not been resolved. It is also important to look at these figures in context.
The increase represents one complaint upheld by the ombudsman for every 1,000 social homes. With many more residents now aware of the ombudsman’s service following an ad campaign, care must be taken when drawing any conclusions from the data.
