Kiran Mazumdar-Shaw, executive chairperson and founder of Biocon, criticised the immigration process at Kempegowda International Airport, calling it a nightmare. In her tweet, Ms. Shaw said that immigration process needs to be smart and digital. Face recognition technology and biometrics should be used to make entry and exist efficient. “Presently, immigration is a nightmare at Bengaluru Airport and is ruining our city’s previous reputation of being most efficient,” she said in her message on Twitter. She has also tagged Hari Marar, Managing Director at Bangalore International Airport Limited (BIAL) in her message.
Her tweet garnered support from people who had similar experiences to share. Echoing her view, one person said, “This is the need of the hour especially with our ambitious plan on expanding international operations. The experience after a long haul makes us think of settling in a tier 2 city, where the exit and entry is seamless.”
A few days ago, many passengers had also posted photos of long queues at immigration and worried that it could be a source for spreading COVID-19.
