The Principal Director of the Local Self-Government department has directed officials to resolve the complaints related to the department received at the Navakerala Sadas, the State government’s ongoing public outreach programme, within two weeks to 45 days.
District-level officials should take a decision on the complaints received at the programme within two weeks and if further procedures are involved, the decision has to be taken within four weeks. District Joint Directors should send proposals along with necessary documents to the Principal Director on issues to be decided at the State level.
The applications received at the Principal Directorate should be forwarded to various sections according to the nature of the issue for immediate disposal and the matters requiring action at the government level should be submitted to the government along with the necessary documents.
