A man died after 999 call staff said they didn't have a code for a defibrillator his family wanted to use to try to save him. The man's family called 999 four times as he fell ill and were told an ambulance would be six hours.
Family members ran to a nearby community defibrillator and called 999 again to get the code to access it, but were told there is no record of the device on the system.
West Midlands Ambulance Service has launched an investigation, reports StokeOnTrentLive. A family member said: “There has been a catalogue of errors. It is shocking. On our first call we were told to wait as they were very busy.
