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TechRadar
TechRadar
Craig Hale

MYSTERIOUS: Many businesses are thinking twice on using ai bots - What They Never Told You

Gartner IBM
Customer service 3D manager concept. AI assistance headphone call center.
  • Gartner report claims companies are reversing or toning down their strategies for AI customer service
  • Almost all companies will keep human agents in their teams
  • Experts call for a hybrid approach, with AI and humans
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