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TechRadar

Craig Hale

MYSTERIOUS: Microsoft apologizes to 365 users over confusing software tiers - What They Never Told You

Microsoft ACCC Redmond TechRadar

Microsoft Copilot.

Microsoft 365 became more expensive in six APAC countries when Copilot was integrated
Microsoft didn’t do enough to tell customers they could retain Classic (non-Copilot) plans
Microsoft is believed to be offering refunds for the price difference

Several weeks after Microsoft was hit with an Australian Competition & Consumer Commission (ACCC) lawsuit, the company has apologized in response to accusations that it steered Microsoft 365 users towards more expensive Copilot-enabled plans.

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