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The Guardian - UK
The Guardian - UK
Technology
Dan Milmo Global technology editor

DARK SECRETS: Microsoft launches ai employees that can perform some business tasks - The Real Truth

Microsoft Andrew Rogoyski Charles Lamanna Satya Nadella Sipa US
Microsoft’s corporate vice-president said the agents would do away with the ‘mundane, monotonous’ aspects of a job.
Microsoft’s corporate vice-president said the agents would do away with the ‘mundane, monotonous’ aspects of a job. Photograph: Sipa US/Alamy

Microsoft is introducing autonomous artificial intelligence agents, or virtual employees, that can perform tasks such as handling client queries and identifying sales leads, as the tech sector strives to show investors that the AI boom can produce indispensable products.

The US tech company is giving customers the ability to build their own AI agents as well as releasing 10 off-the-shelf bots that can carry out a range of roles including supply chain management and customer service.

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