Social Security Scotland has said that since Adult Disability Payment (ADP) was introduced last year, most people receive a decision letter within four months, however, some new claimants are waiting longer - up to seven months, according to recent reports. This is something Scotland’s devolved welfare system said was “unacceptable” and explained that work is underway to make sure people get faster decisions.
Social Security Scotland said this includes: “redeploying staff from elsewhere in the organisation to work on processing applications and introducing a faster call back to those who submit an application without supporting information.”
The Scottish Government recently announced that third sector organisations are to be paid a fee for helping provide supporting information for people applying for Child Disability Payment or Adult Disability Payment. The £33.50 fee will be paid when they are asked by Social Security Scotland to complete a supporting information request form - this is also expected to speed up the process.
