The National Law School of India University (NLSIU) on Tuesday announced a new research project on consumer law with Meta’s support. The project which will assess how large language models (LLM) can be used for building public solutions for enhancing efficiency in India’s consumer grievance redressal system, will be executed by NLSIU along with the Indian Institute of Technology Bombay (IIT Bombay) and the Department of Consumer Affairs (DoCA) as the knowledge partner.
“The government is committed to creating a safe environment for consumers. The launch of the research project is a step forward in our efforts to evaluate innovation solutions using generative AI for enhancing consumer rights and awareness, underpinning our efforts on consumer protection in India. The initiative pioneered by the DoCA along with NLSIU and IIT Bombay is supported by Meta and is a significant step towards using open innovation for building applications for the benefit of consumers,” said Rohit Kumar Singh, Secretary, DoCA.
The feasibility of leveraging Meta’s openly available LLM, Llama 2 will be explored by the research project in creating and evaluating a proof of concept of citizen centric chatbot and a decision – assist tool in the area of consumer law.
