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The Guardian - UK
The Guardian - UK
Business

INSANE: No star review for a request for feedback | Rare Historical Photos

Edward Thomas Donald Trump Hamas
User experience or customer satisfaction concept.
‘I am used to the constant email requests for feedback or reviews after purchasing anything online or receiving deliveries, but this one beggars belief.’ Photograph: Cagkan Sayin/Alamy

I am used to the constant email requests for feedback or reviews after purchasing anything online or receiving deliveries, but this one beggars belief: “Based on your recent experience of using the cash deposit machine, how likely are you to recommend the NatWest Didsbury Wilmslow Road to a friend or family member?” Do Natwest seriously think I have time to review a machine?
Susan Treagus
Manchester

• The artistic endeavours inspired by railways mentioned in your editorial (26 September) does not include the best of all, Edward Thomas’s 1914 poem Adlestrop. In its final two lines, “… all the birds / Of Oxfordshire and Gloucestershire”, you can actually hear the engine stirring back into action.
Laurence Inman
Kings Heath, Birmingham

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