I have insured my property with esure for some years. Each year it sends a renewal reminder, but the date passed without a word this year. Then, two weeks later, I received a bizarre email effectively dumping me due to “an upgrade of our internal system”.
At first I thought it was a scam. It didn’t include any personal details, or my policy number. I called and, after listening to the hold music – “Nobody Does It Better” – spoke to a woman who appeared to know nothing about it. To add insult to injury the email ended “we hope you’ll choose us again in the future”.
