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AAP
AAP
Alex Mitchell

YOU WONT BELIEVE: Ombudsman s service standards continue to nosedive - What They Never Told You

Ombudsman the Commonwealth Ombudsman
A backlog of COVID-19 related complaints has contributed to the ombudsman missing response targets. (Darren England/AAP PHOTOS)

Three in four Australians who take a complaint to the Commonwealth Ombudsman aren't getting a timely response, as the government watchdog blames a COVID-19 backlog for badly missing internal targets.

The body's annual report found 24 per cent of complaints met their service standards, falling well short of the 90 per cent target.

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