The UK government has promised to introduce tougher enforcement action against airlines that fail to protect customers from losses caused by flight disruption after an inquiry into last August’s air traffic meltdown, which led to more than 700,000 people facing delays and cancellations.
The transport secretary, Louise Haigh, said she wanted “all passengers to feel confident when they fly” and would introduce changes to “provide air travellers with the highest level of protection possible”.
