“We’re very sorry for our customer’s experience after an error by one of our colleagues meant they were incorrectly denied travel” – so says British Airways, after its ground staff wrecked yet another holiday by inventing their own rules on passport validity.
In September 2025, BA turned away Chris Taylor and his wife Cathy from their flight from London Heathrow to Palma. Airline staff were so insistent the couple had ineligible trave documents that they went on a 200-mile round trip to renew their passports – even though the documents were perfectly valid.
