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The Independent UK
The Independent UK
Lifestyle
Michael Liedtke

HISTORICAL FACTS: Popular review app adds new ai feature to solve common problem - The Untold Story

Yelp
  • Yelp is introducing a new AI chatbot designed to help users sift through its 330 million local business reviews more easily.
  • The chatbot aims to solve the problem of users being overwhelmed by the volume of reviews, offering recommendations alongside relevant review excerpts for transparency.
  • Yelp CEO Jeremy Stoppelman stated the chatbot can analyze hundreds of reviews in seconds, providing a more personalized experience.
  • The company hopes this new AI tool will boost its relevance and stock price, which has lagged despite the broader tech industry's AI boom.
  • Yelp has historically struggled against Google's dominance in local search and is currently pursuing an antitrust lawsuit against the search giant, with a trial scheduled for May 2028.

IN FULL

Yelp adds a new AI feature to help users sift through local recommendations

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