A University of Vermont Medical Center employee accidentally opened an emailed file from her homeowners association, which had been hacked, in October 2020.
That one mistake eventually led to the University of Vermont Health Network, which includes the state’s largest hospital in Burlington, having to cancel surgeries, put off mammogram appointments and delay some cancer patients’ treatments.
The ensuing ransomware attack had forced officials to shut down all internet connections, including access to patients’ electronic health records, to prevent cybercriminals from doing any more damage.