Restaurants are able to collect a 10% service charge only when they prominently display the fee to customers, according to the Office of the Consumer Protection Board (OCPB).
Pol Col Prateep Charoengul, deputy secretary-general and spokesman of the OCPB, on Tuesday responded to a question over whether a customer needs to pay for a service charge. He responded by saying the service charge is an extra charge that restaurants collect from customers which differs from tips that customers give when they are satisfied with the service.
