A woman said she is "heartbroken" after Royal Mail lost some of her mother's ashes in the post.
Christine Evans died in December 2021 after catching Covid-19. She was 62 years old. Honouring her mother, Kayleigh purchased a silver memorial pendant to encase some of Christine's ashes. The necklace was supposed to be a gift for Christine's sister Michelle.
However, after posting the pendant from Swansea to Colchester, where Michelle lives, on September 21, the necklace never arrived. Panicked, Kayleigh contacted Royal Mail to clarify its whereabouts but claims the postal service told her they don't know where the necklace is.
