A woman has been left upset and unsure where to turn after Royal Mail lost some of her mother's ashes in the post. Kayleigh Evans's mother Christine Evans died in December 2021 aged 62 after catching coronavirus.
As a way to honour her, Kayleigh, from Swansea, decided to encase some of the ashes in a silver memorial pendant as a gift to her auntie - Christine's only sister. However, despite posting the necklace from Swansea to Colchester where Michelle her aunt lives on September 21, the necklace never arrived.
Despite contacting Royal Mail, Kayleigh claims the postal service told her they don't know the whereabouts of the necklace. Kayleigh says the whole experience has left the family "mortified" and they are "devastated" about losing the sentimental item.
