So now we know – the Post Office Horizon scandal has not been about senior management’s incompetence and their struggles to recognise that an expensive software programme might not have been all that it was cracked up to be. It has been a fundamental illustration of man’s inhumanity to man, or, more precisely, it has shown just how self-serving and lacking in regard for employees senior managers have been and continue to be.
Marina Hyde (Innocent subpostmasters went to jail, but now it is clear: the Post Office boss class belong there instead, 8 July) chilled my blood to the bone in describing how a postmistress made 256 calls to the helpdesk, but was still prosecuted and incarcerated, and missed her daughter’s 18th birthday while in prison. She then had to endure her daughter’s death a year later. Who on earth was so uninterested in the reason for so many calls, was so callous that they sat by while the postmistress was prosecuted?
