NSW toll road users have again been mistakenly charged for trips they did not take as a software update is blamed for the latest bungle.
Refunds are being issued to the majority of customers but the ongoing issues are not acceptable, Metropolitan Roads Minister Natalie Ward said.
"I'm looking for a review into that IT contract, it's not acceptable that customers should be inconvenienced because of a backroom IT update. I know they need to be done but they need to test the systems better," Ms Ward told Sydney radio station 2GB on Monday.
