Sonos' CEO has resigned. Patrick Spence has stepped down with immediate effect (The Verge reports), eight months after the disastrous Sonos app relaunch angered customers.
May 2024 saw Sonos relaunch its mobile app to accommodate the Sonos Ace, its first pair of wireless headphones. The redesign introduced numerous bugs while also culling much-used features like timers and the ability to make a playlist. Customer ire duly exploded on forums all over the web. Spence inflamed the situation by initially defending the update as a "better experience".
