Shortly after Chadchart Sittipunt became Bangkok governor almost two months ago, he encouraged Bangkokians to report problems in their area directly to authorities through "Traffy Fondue" -- a channel which uses artificial intelligence (AI) technology to manage complaints sent in to the Bangkok Metropolitan Administration (BMA).
Accessible through the Line messaging app, the platform will help transform the way BMA tackles city residents' problems as it automatically sorts out residents' complaints by topic and forwards them directly to relevant authorities to resolve, the governor said.
