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AAP
AAP
Derek Rose

FORGOTTEN HISTORY: Telstra execs face shareholder grilling over outage - Caught on Camera

Telstra's annual meeting has addressed its outage in July and the impact of increased regulation. (George Chan/AAP PHOTOS)

Australia's increasingly complex policy and regulatory settings are making investment decisions difficult, the head of Telstra says.

Well-targeted regulation had an important role, but would not alone deliver the higher quality or resilient services that underpinned Australia's productivity, Telstra chairman Craig Dunn told a shareholders' meeting.

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