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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

YOU WONT BELIEVE: The airline cancelled my flight but the travel agent hasn t refunded me - What They Never Told You

All Nippon Airways jet takes off
It’s better to book direct with the airlines for flights. Photograph: Bayne Stanley/ZUMA Press Wire/REX/Shutterstock

In April last year I booked a £486 flight from Newark to Kuala Lumpur for June 2022 through the online travel agent Opodo. A month later Opodo informed me the flight was cancelled by the airline, All Nippon Airways.

I booked a different flight and my holiday went ahead as planned. Since then I have still not received a refund from Opodo.

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