I drove the monorail at Walt Disney World about a decade ago–and it was one of the hardest and most fun jobs I've ever had. It was also a master class on how to provide exceptional customer service.
Every Walt Disney World employee's top priority was taking the customer's experience to the next level. For me, sometimes that meant identifying a kid who looked especially tired and letting them ride in the front of the monorail so they could feel like a pilot. Other times, especially during long waits, I'd sing songs or play games with our guests to keep the mood light.
