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The Guardian - US
The Guardian - US
Technology
Gene Marks

BIZARRE: The world is not quite ready for digital workers - What They Never Told You

Sarah Franklin Devin Lattice Piper Google LinkedIn Microsoft Salesforce
An illustration of a blue digital background with the words in white AI Artificial Intelligence, and silhouettes of figures sitting at desktop computers, at laptops, and on the phone.
‘Digital employees are avatars who have “entered the workforce and become our colleagues”. But these are not real.’ Illustration: Dado Ruvić/Reuters

One thing seems for sure: people are not ready for “digital workers” just yet.

That’s the lesson learned by Sarah Franklin, the CEO of Lattice, a human resources and performance management platform that offers performance coaching, talent reviews, onboarding automation, compensation management and a host of other HR tools to more than 5,000 organizations around the world.

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