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The Guardian - UK
The Guardian - UK
Business
Kalyeena Makortoff Banking correspondent

UNCOVERED: Tsb fined 48m over serious failings in it meltdown - The Untold Story

TSB bank sign
TSB has paid £32.7m in redress to customers who suffered detriment. Photograph: Aaron Chown/PA

City regulators have fined TSB £48m for “widespread and serious” failings related to the IT meltdown in 2018 that left millions of banking customers locked out of their accounts for weeks.

The long-awaited fine is expected to draw a line under the scandal, which tarnished the challenger bank’s reputation and forced its chief executive to step down within months of the botched move to a new IT platform.

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