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GOBankingRates

Jennifer Taylor

DARK SECRETS: Ways ai is changing everyday banking - The Real Truth

JD Power United States

SrdjanPav / iStock.com

AI is quickly transforming the banking world. If you use online banking, there’s a good chance you’ve experienced at least some of this firsthand.

More than half — 54% — of bank customers have used a GenAI tool, according to J.D. Power. This is especially popular with the under-40 population, as 72% have used a banking chatbot.

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