The story so far: In December 2023, as air travel peaked in the holiday season, it was found that security personnel and private staff were collecting facial biometrics at airport entry gates without the consent or knowledge of passengers for the Digi Yatra app.
What are the complaints from air travellers?
Last month, there was a surge in complaints from passengers using various airports about the “coercive and deceptive” manner in which both private staff and CISF personnel were enrolling them for Digi Yatra. Travellers said CISF personnel at the entry gate of passenger buildings were asking travellers to scan their boarding pass and capturing their photos, following which they would provide consent on behalf of the passengers for registering for Digi Yatra without seeking permission or even informing them.
