A disabled man was left in tears after being forced to drag himself and his wheelchair up a flight of stairs at a train station when staff refused to help him.
Chris Nicholson documented his nightmare ordeal on Instagram, looking visibly emotional and tired as he said it had "been one of the worst days in a long time", the Mirror reports.
The former rugby player was left stranded at Milton Keynes station on Friday when his train to London was cancelled due to a fire on the line and "all sorts of issues" on the UK's hottest day of the year.