West Virginia will use the U.S. Postal Service and an online account this summer to connect with Medicaid enrollees about the expected end of the COVID-19 public health emergency, which will put many recipients at risk of losing their coverage.
What West Virginia won’t do is use a form of communication that’s ubiquitous worldwide: text messaging.
“West Virginia isn’t set up to text its members,” Allison Adler, the state’s Medicaid spokesperson, wrote to KHN in an email.
