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The Guardian - UK
The Guardian - UK
Travel

UNBELIEVABLE: Who s got time for customer reviews - Caught on Camera

Adrian Chiles
User experience or customer satisfaction concept.
‘Like Adrian Chiles, I’m besieged with service review requests.’ Photograph: Cagkan Sayin/Alamy

I couldn’t agree more with Adrian Chiles (How on earth are you supposed to review a parking space?, 25 October). Reviews are tiresome. As the owner of an idiosyncratic English holiday cottage, I often despair. While some visitors lavish praise, others provide a long list of faults such as a missing plug, a mote of dust or our steep staircase. Alas, the Victorian builder is no longer around, so I cannot pass on their complaints.
Joan Lewis
St-Étienne-de-Gourgas, France

• Like Adrian Chiles, I’m besieged with service review requests. When I refuel my car, I’m asked: “Did we exceed your expectations?” Sadly no, without handmaidens to bathe me in asses’ milk while the vehicle is topped up and the fuel cost waived for such a loyal customer.
Steve Simmons
Camberley, Surrey

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