The TV dramatisation of the UK Horizon Post Office scandal evoked outrage and disbelief. However, as another example of dysfunctional organisational behaviour, it was expected rather than exceptional.
The Post Office saga joins a long list of cover-ups or scandals that includes Hillsborough, Enron, Grenfell, the infected blood scandal, the Tuam babies scandal in the Republic of Ireland, Boeing 737 Max and Nasa (Columbia space shuttle). They represent what happens when there is a move within organisations and institutions to cover up the causes of a tragedy.
