In a strange way, the best thing that could have happened to Google (now masquerading as Alphabet, its parent company) was Facebook. Why? Because although Google invented surveillance capitalism, arguably the most toxic business model since the opium trade, it was Facebook that got into the most trouble for its abuses of it. The result was that Google enjoyed an easier ride. Naturally, it had the odd bit of unpleasantness with the EU, with annoying fines and long drawn out legal wrangles. But it was the Facebook boss, Mark Zuckerberg – not Google’s Larry Page, Sergey Brin and their adult supervisor Eric Schmidt – who was awarded the title of evil emperor of the online world.
This sometimes enabled Google to fly below the regulatory radar and avoid public criticism. Its relative immunity may also have been fostered by credulity induced by its “Don’t be evil” motto. What may also have helped is the way that, over the years, it fumbled quite a few things – Google+, Google Wave, Google Glass, Knol and Google Reader, to name just five. On the other hand, it also managed to create useful and successful products – Gmail, for example, plus Google Maps, Google Scholar, Google Earth and Google Books. And, of course, it made inspired acquisitions of YouTube in 2006 and of artificial intelligence startup DeepMind in 2014.
