Why do we get such universally poor customer service from large corporations? The endless mantras of “your call is important to us”, when it manifestly isn’t because you are then told “we are currently dealing with very high call volumes so you’ll have to wait”. Usually 20 to 30 minutes. We are told to shop around if we are not satisfied but many companies used in daily life seem to provide the same abysmal level of service.
Kat says: If you’re not having any luck communicating with a business’s customer service over the phone, there may be other avenues you could try. In the first instance, you should check the business’s website and see what other forms of communication they offer, such as email, chat, an in-app support function or a form on their website you can fill out. You can also try messaging them on social media.
