In poll after poll, Americans say they are deeply concerned about rising incivility online. And extensive social media research has focused on how to counteract online incivility. But with Civic Signals, a project of the National Conference on Citizenship and the Center for Media Engagement, researchers took a different approach: If you started from scratch, they asked, what would a flourishing, healthy digital space look like?
They quickly realized that it wouldn't always be civil.
