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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

FOUND: Why won t a property management firm accept we ve moved - What They Never Told You

A sign outside newly constructed homes at a Taylor Wimpey construction site
The reader had lived in their home since it was built by Taylor Wimpey. Photograph: Bloomberg/Getty Images

Last summer we moved house from a Taylor Wimpey home we had lived in since it was built. Our entire move was beset by disasters, but while most were eventually resolved, one problem continues. The property company that manages our old house – a firm called FirstPort – won’t accept that we have moved out.

As part of the move we had to pay £200 for a management pack to transfer our property to the new owners. This we duly did. Soon after we had moved in to our new house I cancelled the direct debit to FirstPort for our service charges.

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