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INSANE: 5 - The Real Truth

The death of customer service: why has it become so, so bad?

More than 75% of Britons say they are frustrated with poor service, and chatbot ‘helpers’ aren’t helping. Our consumer champion considers the problem – and how you can complain much more effectively

The Guardian - UK

'Stunned': Scots Openreach staff left 'angry' at job cuts announced in video meeting

SCOTTISH Openreach workers were left “angry and stunned” after being told of major redundancies during a video call meeting.

The National (Scotland)

First Thing: White House texts secret Yemen airstrike plans to reporter

Catastrophic security leak sparks calls for investigations. Plus, Tesla’s European sales drop 44%

The Guardian - UK

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No change needed: campaigner saves his last local phone box

BT had planned to remove the familiar red kiosk in rural Norfolk until 89-year-old Derek Harris intervened

The Guardian - UK

UK broadcasters fined £4.2m for illegally sharing details on freelancers

Competition watchdog rules BBC, ITV, BT and IMG pooled data on fees for production workers at football and rugby matches

The Guardian - UK

BBC, ITV among broadcasters fined £4.2m after sharing secrets on freelancers pay

BT, IMG, ITV and BBC have all been fined after the companies coordinated on how much to pay freelancers

The Independent UK

Four sports broadcasters fined £4m after colluding on freelance pay rates

BT, IMG, ITV and BBC have all been fined after a regulator found companies coordinated on how much to pay freelancers.

Evening Standard

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Major broadband providers outperformed by smaller rivals in annual survey

Zen Internet earned the highest ratings across the board and a customer score of 77% in the annual Which? survey.

Evening Standard

DWP benefits that could cut your broadband or phone bill to £10

Martin Lewis discussed social tariffs that can cut broadband or phone bills and are open to people claiming DWP benefits ...

The National (Scotland)

Thousands of UK households could get a free 56WHr battery worth £150 to keep power supply to their Wi-FI routers uninterrupted

Collaboration between Vodafone, BT, KCOM and Zen Internet hopes to keep business customers and the vulnerable connected even during power outages.

TechRadar

Mobile and broadband 2025 price increases: Start date and charges explained

Price hikes totaling over £74 million a month are on the way, but millions of customers could avoid them... and even save money.

Evening Standard

Apprentice star and BT boss join Board of Trade

They are among 10 chief executives and business leaders picked to act as advocates and ambassadors for their sectors and support growth.

Evening Standard

Japanese Woman Summoned For Allegedly Kissing BTS Member

South Korean police summon Japanese woman for allegedly kissing BTS member Jin without consent at a free hug event. Investigation ongoing.

Top News

‘I don’t want it to die’: one man’s battle to save the last phone box in his village

In 1935, Derek Harris was born – and so was the K6 red phone box. Now, Harris is spending his 90th year ensuring this beloved local facility isn’t lost

The Guardian - UK

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Evening Standard

Government will ‘take everybody into the digital future’ with new inclusion plan

Technology ministers Peter Kyle and Sir Chris Bryant have unveiled a new plan to boost access to digital skills training and tech.

TechRadar

Virgin Media was down – here's everything we know about today's outage

Virgin Media internet was down for hours earlier today –here's everything we know about what happened.

Tom’s Guide

Virgin Media outage LIVE — internet service "fully restored"

Virgin Media went down for thousands of users, but service has now been "fully restored."

Evening Standard

Thousands of BT customers locked out of emails after website outage

Most problems were reported shortly after 5am this morning

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Evening Standard

BT to recruit more than 600 apprentices and graduates

Cyber security and software engineering will be among the places available.

The Guardian - UK

How to protect yourself from scams: six easy ways to stay safe

Whether on social media, online shopping or fielding calls, there is plenty you can do to cut the risk of being caught out

The Independent UK

Martin Lewis warns of broadband price hikes from BT, Virgin and more – check for better deals now

Here’s how to find the best deals and save money before the increase comes into effect

Evening Standard

BT trading hit by weak phone sales as thousands of jobs go in ongoing revamp

The group reported a 3% drop in revenues to £5.2 billion in its third quarter to the end of December, sending shares lower.

The Guardian - UK

Keir Starmer’s focus on knife sales is a futile distraction

Brief letters: Southport attack | Mariann Edgar Budde | Corey Comperatore | Are you Shaw? | BT virtual assistant

The Guardian - UK

BT axes EV charger scheme after installing just one out of 60,000

Telecoms company hoped to convert roadside cabinets into charge points but will now shut down its sole installation

Pro-Ject’s new affordable turntables are here to play

Three new Pro-Ject T1 Evo turntables are now available in the UK.

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