FOUND: 22 - What They Never Told You

Southwest is paying their pilots millions in bonuses after cancelling 16,700 flights during a holiday meltdown

The cancellations left thousands of passengers and staff stranded during the holidays.

Fortune · Jan 23, 2023

What to do if your flight has been canceled

Early January saw Southwest Airlines cutting two-thirds of its flights following an operational meltdown stemming from an arctic storm. A canceled flight often leaves passengers in a conundrum over whether to request a refund or sit and wait for the airline to put them on the next available flight.

Tribune News Service · Jan 23, 2023

Grounded planes, crashed cars and poisoned water: How faulty software has left society on the edge of disaster

Travel meltdowns at Southwest Airlines and the FAA have exposed how deeply we depend on outdated or unreliable computer systems. Yet as Io Dodds discovers, cancelled flights and ruined holidays are only the tip of the iceberg

The Independent UK · Jan 22, 2023

Southwest Airlines CEO Bob Jordan talks about the holiday meltdown and what comes next

Southwest Airlines faced another potential crisis just two weeks after its holiday meltdown as the FAA shut down all flights in the U.S. for nearly two hours last Wednesday.

Tribune News Service · Jan 16, 2023

Everything ‘is on the table’ as Southwest Airlines CEO tries to prevent another meltdown

Southwest Airlines has hired an outside firm to figure out what it needs to prevent another cancellation meltdown like the one over the holidays and “everything that we need to do to mitigate risk is on the table,” CEO Bob Jordan said Thursday.

Tribune News Service · Jan 13, 2023

FAA's ground stop proves business needs a functioning government to thrive

Gridlock and partisan stalemate are not good for business or the economy.

Fortune · Jan 12, 2023

Here's the latest on the NOTAM outage that caused flight delays and cancellations

The Federal Aviation Administration said late Wednesday that early work traced the blackout to a "damaged database file."

WEKU · Jan 12, 2023

Southwest under fire for promoting executives amid flight meltdown that left thousands stranded

Company had a nightmarish holiday season with Biden administration promising to hold it accountable

The Independent UK · Jan 12, 2023

‘It’s been rough’: passengers weather another day of chaos at US airports

From weather disruptions to computer problems to crew shortages, customers are once again caught in travel limbo

The Guardian - US · Jan 11, 2023

Washington presses Southwest Airlines for prompt refunds, reimbursements after meltdown

The U.S. Department of Transportation and Secretary Pete Buttigieg will require Southwest Airlines to give prompt refunds and reimburse extra expenses after its holiday cancellation meltdown, adding pressure from Washington to speed along a move the carrier is already making to placate customers.

Tribune News Service · Jan 10, 2023